FAQ

CAN I BUILD MY OWN WELLNESS GIFT BOX?

Of course you can! Send an email to hello@lavenderandsage.ca letting us know which items you would like to include in the wellness box and we will get back to you with a quote.

ARE YOUR PRODUCTS SAFE FOR PREGRANT WOMEN?

We cannot guarantee that all the products are safe for pregnant or nursing mothers. If you are pregnant or nursing, it is always recommended that you consult a physician before using products such as aromatherapy, essential oils or herbal teas, and that includes products found in our gift boxes.

WHAT WILL MY BOX LOOK LIKE WHEN IT ARRIVES?

All orders are shipped via Canada Post in a standard shipping box.

RETURN POLICY?

For the time being, we do not offer any returns. If anything is damaged from the post, please contact us immediately.

HOW DO I CANCEL MY SUBSCRIPTION?

You can cancel your membership at any time. Simply log into your account or email us at hello@lavenderandsage.ca. You will need to cancel prior to your next renewal date. If you’ve been billed for this month’s box, your cancellation will take effect in the next billing cycle.

I WANT TO SEND A WELLNESS BOX AS A GIFT, CAN I ADD A PERSONAL NOTE?

Absolutely! We do have a variety of special occasion and blank greeting cards available so if you wanted to include a handwritten note in ones of those, just let us know.

I’M PLANNING AN EVENT. DO YOU OFFER CUSTOM ORDERS?

If you need to place a large order for a special event or corporate/client gifts, contact us at hello@lavenderandsage.ca and we will work with you to design the perfect wellness box for your event!

WHERE DO YOU SHIP AND HOW MUCH IS SHIPPING?

At this time we only ship to Canada and we charge a flat rate of $7.99.

IS THE SUBSCRIPTION BOX DIFFERENT EACH MONTH?

Absolutely! Each month you will get a different selection of 4-6 self care products curated to encourage you to take some much-deserved time for yourself! Items could include bath and body products, skincare, candles, aromatherapy and much more!

WHEN WILL I BE BILLED FOR MY SUBSCRIPTION?

All subscriptions are billed at the time of purchase, and auto-renew at the end of the subscription term (month to month, every 3 months, every 6 months). You can cancel anytime before your renewal date. Boxes ship between the 25th and 30th of the month.